smokerings of my mind..

Jaman sucks!!

I have been a Jaman user for over an year. When they first launched in 2006, I liked their UI and the ease of watching movies thru their platform.

When I signed up – it was more from the point of experimenting with this new service. Over a period of time, I noticed that their user settings wasn’t friendly – as in, I could not find any link to prevent non-friends from commenting on the ‘wall’ on my user page, and when I tried deleting comments, it didn’t delete… so I had all kinds of these weird comments lying on my user page’s wall. I wrote to them, no response!!! — now I hate it when they keep on sending me all these unsolicited newsletters and group-emails from one of their directors, and when I ask them a question, they don’t respond!! Come on that’s not fair..

Anyways, I decided to have my account deleted and I got a mail from their customer support confirming they deleted my account… when till date, it hasn’t been deleted!! Just as you have a ‘sign in’ button that is easy to use and which works (!), why not have a ‘delete account’ button also that works equally well?? If the service is good, users won’t leave, whereas if it sucks, at least make it easy for them to leave.


May 8, 2008 Posted by | Uncategorized | , | 7 Comments